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Questions and answers about buying

Please click on the appropriate topic. This takes you to the questions.

» Purchasing sustainable products on Greenpicks

» Order and Payment

» Shipping and Delivery Time

» Contacting the seller

» Trouble-shooting

» Withdrawal

» Return or Complaint

Purchasing sustainable products on Greenpicks

From whom am I buying here?

Greenpicks – Eco & Upcycling Market is an online marketplace for sustainable and ecological products. You are purchasing directly from manufacturers, dealers, sellers, designers and creatives who offer sustainable and ecological products at Greenpicks – Eco & Upcycling Market.read more »
Only the seller, dealer, manufacturer knows his product best. If you have a question about a product, please contact the seller directly. To do so, please use the function < contact seller >, which can be found on each offering page and in the shop of the seller. With this you can contact directly the seller. The actual purchase takes place via the shopping cart at Greenpicks – Eco & Upcycling Market. If the seller offers you to carry out the transaction not on the Greenpicks shopping cart, but via email or phone, please do not respond. We can not help if there are any problems with your order. In addition, the seller sidesteps our sellers principles as well as our terms and conditions and uses our services without wanting to pay the fees as a return service. This is unfair not only to all the other shops, but also harms our ideas and values such as honesty and transparency.
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How can I buy something at Greenpicks?

In our capitel „How it works“ we describe how shopping works at Greenpicks. Please click here.

Is it possible to order by phone too?

No, unfortunately not. Greenpicks – Eco & Upcycling Market is only online available.

Is it possible to order from abroad?

Yes, Greenpicks – Eco & Upcycling Market is an international marketplace for ecological and sustainable products with a shop in shop system. Every shop and seller determines, in which countries he delivers his goods. Under the tab "Shipping Information" you find the countries of delivery.

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Order and Payment

What happens next after the order is completed?

After your purchase you will receive a confirmation email that informs that the order has arrived to the system. Here you can find all detail related to the purchase: in particular the total price including shipping costs and the payment method as well as the cancellation policy, the imprint and the terms and conditions of the seller as if at Greenpicks deposited.read more »
Once the seller has received your payment, he will send your order to your shipping address. Please rate the seller once you have received your item(s) at Greenpicks. In our capitel „How it works“ we describe how it continues after you have completed your order at Greenpicks. Please click here.
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How do I pay?

At Greenpicks – Eco & Upcycling Market you can pay with the payment methods prepaid (bank transfer) and PayPal. PayPal also accepts credit cards. If you have chosen the payment method "prepayment", you now have to pay the invoice amount to the seller or the sellers (if ordered in several shops). In the confirmation email you will see the relevant bank account data of the seller/sellers.

When do I have to pay?

Each seller sets normally his own payment period. Please pay within this period. Then the seller can timely deliver your order to you. In addition, you avoid penalty charges for late payment reminders and for delay set by the seller.

What is the status of my order?

Once a buyer has made an order at Greenpicks – Eco & Upcycling Market, the buyer and the seller will get an automatic confirmation receipt via email. The confirmation receipt shows the two parties that the order has been received from the system of Greenpicks – Eco & Upcycling Market and was transmitted to the buyer and seller. read more »

The contract of purchase becomes effective when the seller sends a shipping confirmation with the related invoice to the buyer by email via Greenpicks – Eco & Upcycling Market. The buyer can see the status of the order in his account under < My Account > My Orders. The following status messages are possible:
  • new
  • pending payment
  • shipped
  • complete
  • closed
As a buyer please note the different delivery times for individual products. These details can be find on the respective page of the offer of the seller.

If the buyer has ordered products from different shops on Greenpicks – Eco & Upcycling Market, the buyer may receive them in different shipments from the respective sellers.

How do I leave a rating for an order, an item and/or a seller?

Are you satisfied with your ordered products? Share your opinion with a rating and a brief comment with other customers on Greenpicks – Eco & Upcycling Market. To submit ratings you must be logged in. read more »
Login with username and password.
b. Navigate to the product you have purchased. Use the search function by typing the appropriate title of the offer or the shop name and then select from the list of results the item to be evaluated.
c. All available items of the seller are displayed on the shop page. Please select the product you want to give a rating for.
d. Please click on "Ratings".
e. Please assign the number of stars (0-5) you want to give to the product.
f. Please use the text box for an honest and factual comment.
g. Please click on the button „Submit Review“.
Your ratings can be seen in your account < My Account > My Product Ratings > and My Vendor Ratings.
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Shipping and Delivery Time

How much are the shipping costs?

The shipping costs specified by the seller can be found on the respective product detail site under "Shipping Information".

Can I specify a different delivery address?

Yes, you have the possibility to enter several delivery addresses. When ordering you can type in a different delivery address. And you can manage your addresses under < My Account > Adress Book > and add new addresses.

Who sends the article(s) to me?

Each seller by himself sends you the articles you ordered from him. Products offered directly by Greenpicks are shipped directly from us to you.

What is the delivery time of a product?

Delivery times are determined by the sellers individually. Information on delivery times can be found on the respective product pages next to the product title. Please note that products manufactured for you individually or hand-made products may have longer delivery times than items already completed (such as postcards, books).
Please note that the given delivery time is made for domestic shipping. Shipping from abroad might take longer.

The concrete transport time depends on the specified processing time, the shipping method, the selected payment method as well as the place of dispatch and delivery; particularly during peak perionds (eg. Christmas].

The delivery time refers to a receipt of payment (eg via PayPal) on the day of purchase and is based on the processing time indicated by the seller and the delivery time as instructed by the shipping service. In a later receipt of payment the delivery date is postponed accordingly. The actual delivery time may in individual cases, especially at peak times such as Christmas and on public holidays, differ.

For deliveries abroad, the actual delivery time may differ from the stated delivery time, and be between 3 and 7 working days more than specified for each product.

When do I get a shipping confirmation?

Once the seller shipped your order, he can send a shipping confirmation via the system. With the shipping confirmaton the seller declares to you that he accepts the purchase contract.

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Contacting the seller

How do I contact the seller?

If you have a question concerning a product, please contact the seller directly. To do so, please use the function < contact seller >, which can be found on each offering page and in the shop of the seller. With this you can contact directly the seller. 

How do I leave a rating for a shop?

Are you satisfied with a shop or a seller? Share your opinion with a rating and a brief comment with other customers at Greenpicks – Eco & Upcycling Market. In order to submit a rating you must be logged in. read more »
a. Login with username and password.
b. Navigate to the shop page. 
c. Please click on “Ratings”.
d. Please assign the number of stars (0-5) you want to give to the shop.
e. Please use the text box for an honest and factual comment.
f. Please click on the button „submit“.
Your ratings can be seen in your account < My Account >  My Vendor Ratings >.
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Trouble-shooting

What should I do if I have not received my order?

If you have not received a product you purchased on Greenpicks – Eco & Upcycling Market, please first check if the payment you made to the seller through your bank account or via PayPal was successful. read more »
If the payment was successful, then please contact the seller by using the < contact seller > button in his shop. And enquire about the shipping of your order. If you still have problems please send an email to support[@]greenpicks.de. We make an effort to resolve the matter as quickly as possible.
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Online Dispute Resolution from European Commission

Out-of-court resolution of disputes according to Art. 14 par. 1 ODR: The Online Dispute Resolution website is an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out-of-court. The European Commission provides a platform for the out-of-court resolution of disputes (ODR platform), which can be viewed under http://ec.europa.eu/consumers/odr/

Do you have a problem with an item you have purchased?

If the product which you have received does not meet your expectations, then please contact the seller, eg by using the < contact seller > button and see if you can mutually find a solution. read more »
In the terms and conditions of the seller often is regulated what he provides for a solution in the case of a complaint. If there is no agreement, then please send an email to support[@]greenpicks.de. We make an effort to resolve the matter as quickly as possible.
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Withdrawal

How do I return an item (cancellation)?

The cancellation policy of the seller regulates the consequences of the withdrawal and how you can exercise your request for reverse transaction. read more »
For a commercial shop on Green Picks – Eco & Upcycling Market the laws on consumer protection shall apply. Thus, any buyer who is a consumer, has the right of withdrawal. The legally prescribed period for withdrawal is 14 days from receipt of the goods (for postal shipped products). The Greenpicks sellers offer on their shop pages specific cancellation policies, you can view before buying. Also you can find on every product page below the store logo even imprint, terms and conditions and withdrawal form that allows you to download the withdrawal form including return address before ordering online. To return one product you can use this form. You can also, for example, use our return managementor contact the seller using the < contact seller > button.

Please communicate directly with the seller and cancel your purchase. Check with the seller how to send the goods back to him and how he will refund the purchase price. Via the seller principles of Greenpicks – Eco & Upcycling Market the seller is encouraged to attach a return sticker on the shipment. You should use this for the return shipping.

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Will I be refunded the shipping cost for the return?

The consequences of withdrawal should be specified in the cancellation policy by the seller. Please read the respective regulation at the corresponding shop owner. You find the cancellation policy on each product site below the shop logo and in each shop in the box “shop information”.

Where is my money?

Package sent prepaid and no refund received? – Please keep in mind that it may take several days between the receipt of the return at the seller and the point of time that the accounting gets this information. The seller must refund you the money within 14 days. read more »
Please contact the seller directly by using the contact function < contact seller > to inquire into the whereabouts of your money. If you will not have received any refund of evidently sent returns after one month, please inform us at support[at]greenpicks.de. We will try to mediate between you and the seller then. It is important that you have already informed us at the time of your return request, so that we basically have knowledge of this process. A refund of the purchase price and the shipping costs through Greenpicks is excluded.
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Items too small, too big, wrong color or size? – How do I exchange an item?

Proceed just like at a return. Please use our return management in your personal account or contact directly the seller by using the contact function < contact seller >. And then order the right products for you at Greenpicks – Eco & Upcycling Market.

Where do I find the Terms and Conditions?

Please find the link to the general terms and conditions of the respective sellers on the corresponding page of the offer below the shop logo and on the right side of the shop in the box “shop information”. You find the general terms and conditions of Greenpicks – Eco & Upcycling Market here.

Where do I find the cancellation policy of the seller?

Please find the link to the cancellation policy of the respective sellers on the corresponding page of the offer below the shop logo and on the right side of the shop in the box “shop information”.

Where do I find the withdrawal form of the seller?

Please find the withdrawal form of the respective sellers on the corresponding page of the offer and on the right side of the shop in the box “shop information”. A blank model of a withdrawal form can be downloaded here.

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Return or Complaint

Return: A return is possible within the statutory cancellation period, which EU-wide currently stands at 14 days. Be careful not to remove attached labels and not to soil the articles or damage. This saves you and the seller in the event of revocation time and hassle. read more »
Information about your withdrawal right gives the cancellation policy, which you can find on the product pages below the store logo and on the shop site in the box "Shop Information".
From the returns, the complaint differs: The complaint results from a deterioration of product quality, or a defective, damaged or incorrect delivery (Legal defects liability law for goods). Returns and complaints differ in the legal consequences. A withdrawl (return) declared in due time the buyer must return the undamaged goods to the seller and then receives his payment refunded. The legal consequences of a complaint of a defective product (Legal defects liability law for goods) usually arise from the Terms and Conditions of the seller and legal regulations.

Tip: Please contact the seller before you will send back the item to him.

If no return label is in your shipment, please use the return form in your user account.

If you have ordered as a guest, you can use the return form of greenpicks.de. Specify in this return form that a return label will be send to you.
» FAQ about withdrawal
» Information about return as part of the cancallation policy or complaint as part of the warranty
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